|Participants at Lemigo Hotel during the training|
In preparation for the second phase of classification and grading of hotels in the country, Rwanda Development Board through Tourism and Conservation department organized a three day seminar to train hotels that have been identified to be assessed for the star awarding.
The seminar was held at Lemigo Hotel in Kigali City from 10th to 12th October 2012 and it attracted about 60 hotel managers. While officiating the training Mr. Werabe Emmanuel Head of Quality and Standards Division in RDB stated that “the primary objective of the training seminar was to prepare the managers of accommodation establishments for the second phase of grading and classification of accommodation establishments and also to make them aware of the standards for services delivery and customer care.
The classification system brings out different aspects of service delivery essential for customer satisfaction. It covers both physical and tangible characteristics of accommodation establishments such as location, dimension of rooms, supplies in the rooms, frequency of change of linen as well as non-tangible elements such as style, elegance, comfort, finish and luxury. The criteria also cover social contacts such as staff qualification, grooming and communication skills
Classification and grading of hotels is one of the tools that will continue to raise standards in the hospitality industry. Rwanda has so far seen 31 accommodation establishments graded and awarded stars ranging from One Star to Five stars.
Hotels form an integral part of the Tourism industry and the government of Rwanda has prioritized the Tourism sector as one of the key pillars for our country’s economic development and indeed Tourism has been the leading foreign exchange earner since 2007 having generated $251M in 2011.